خدمات پس از فروش سنگین ماشین ایستا
خدمات سنگین ماشین ایستا
کارخانه شرکت سنگین ماشین ایستا
کارخانه سنگین ماشین ایستا

    Preface

    Since the heavy machineries like: Loaders, Excavators, Cranes and etc considered as the capital goods, for companies who import these kinds of machines, the useful and suitable after sale services is very important for returning the customer for more and repetitive purchases. Because of this matter is called:

    “The sales will sell the first unit and the after sale services sell further units”

    The advantages of after sale services

    The International Standards determines 10 years for after sale services of these kinds of machineries which is categorized as two section called Guarantee and Warranty. The period of Guarantee is base on the agreement with Producer Company which is normally 1 year or 1500 working hours, which one comes first. The Warranty period covered the 10 years from the year of manufacturing the machine.

    The responsibilities and duties of after sale services department

    The description of responsibilities and duties of after sale services department categorized as bellow matters:

    1. Pre delivery inspections (PDI)
    • Visiting
    • Sending feedback to the producer company
    1. Delivery and installing the machine
    • Record the delivery to the customer
    • Sending the record to the sales department
    • Registering the machine in the sale system
    1. Periodic visits
    • Periodic services
    • Repairs
    • Sending the spare parts
    • Sending the reports to the producer company
    1. Guarantee
    • Checking the Guarantee request
    • Doing the initial services
    • Doing the guarantee repairs
    • Supply the spare parts of guarantee
    • Sending the claim to the producer company
    1. Training
    • Training the operators
    • Training the mechanics
    • Training the service man
    • Teaching the way of order and spare parts purchase
    • Teaching the way of storing spare parts in warehouse
    • Teaching the elimination of technical problems
    1. Printing and Publications
    • Providing the related books to maintenance of machine (Operatory- Service and maintenance- repairs- general trainings like engine, hydraulic system and electricity)
    • Providing the spare parts books
    • Publishing the specialized journals
    1. Repairs
    • Repairs in the customer site (Field Service)
    • Repairs in the after sale service department (Central Workshop)
    • Analyzing and pricing the repairs wage
    1. Spare parts
    • Ordering the spare parts according to the market demands
    • Recognizing the spare parts references
    • Purchasing the spare parts
    • Analyzing and pricing for the selling the spare parts
    • Storing the parts in warehouse
    • Selling the parts in bulk mode
    • Selling the parts to the end users
    1. Special tools
    • Supplying the special tools from the producer company
    • Designing and producing special tools
    1. Feedback of product specifications to the producer company
    • Record, gathering and analyzing the feedbacks
    • Sending the analyzes to the producer company
    1. Service and warrantee maintenance
    • Service and maintenance in site of contract party customer
    • Service and maintenance as subscription
    • Service and maintenance as customer request
    1. Data network system
    • Designing and providing website for online contact with agents and customers
    • Designing and providing network software of managing the after sale services in contact with agents and customers